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At Relaxwarmboutiqu, we want you to be completely satisfied with your purchase of our aromatic candles. If you are not happy with your order, we offer a return and refund policy in accordance with UK consumer protection laws.
Under UK law, you have the right to cancel your order within 14 days of receiving your aromatic candles, without giving any reason. The cancellation period will expire 14 days after the day on which you receive the goods.
To be eligible for a return, your aromatic candles must be:
Please note that we cannot accept returns for candles that have been lit or used, as this affects the safety and quality of the product.
To initiate a return, please contact us at info@relaxwarmboutiqu.world or +447882610705 within 14 days of receiving your order. We will provide you with return instructions and a return address.
You are responsible for the cost of returning the goods unless the items are faulty or we have made an error. We recommend using a tracked shipping service to ensure your return reaches us safely.
Once we receive and inspect your returned aromatic candles, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 business days.
Refunds will include the original purchase price of the candles. Shipping costs are non-refundable unless the return is due to our error or a faulty product.
If you receive a faulty or damaged aromatic candle, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the item you would like.
| Return Reason | Timeframe | Refund Eligibility |
|---|---|---|
| Change of mind | 14 days from delivery | Full refund (excluding shipping) |
| Faulty product | Within warranty period | Full refund including shipping |
| Wrong item received | Within 14 days | Full refund including shipping |
| Damaged in transit | Report immediately | Full refund or replacement |
If you have questions about returns or need assistance, please contact us:
Relaxwarmboutiqu
Pot House Hamlet, Barnsley Rd
Silkstone, Barnsley S75 4JU
Great Britain
Phone: +447882610705
Email: info@relaxwarmboutiqu.world